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GoGoDogPals - Does your dog Go-Go?

800 The Mark Lane San Diego,CA 92101

Interactive dog toys

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Shipping Policy

The Go Go Dog Pals Warehouse is located in Southern California, so choose your shipping times accordingly. GROUND SHIPPING ORDERS MAY TAKE UP TO 48 HOURS TO PROCESS. Shipping charge is based on location. Ground Shipping $14.99 – $19.99 in U.S. (5-7) Business Days. Shipping charges are per shipping box.

Dogs playing with Go-Go Dog Pals

Orders leaving Go Go Dog Pals are picked up Mondays through Fridays only.

Shipping to P.O. Boxes
UPS will not ship to PO Boxes, please use a physical street address. Orders that are refused will be charged the original shipping plus return shipping to us and a 10% re-stocking fee. Orders shipped via UPS are subject to the ‘Terms and Conditions of Service’ as detailed on

Repair Policy
We have gone the extra mile in our quest for quality and durability. Each Go-Go Dog Pal has been engineered to be reliable and hold up with normal use on recommended surfaces. However, we realize that stuff happens. If your Go-Go Dog Pal breaks down and you would like it to be analyzed for repairs, send us an email at [email protected] Be sure to include the following information in your email:

Your name, phone number, address, email, unit serial number, date purchased, location purchased, explanation of how it broke and what isn’t working

Once we receive your email, we will troubleshoot the problem and determine, with you, the best way to move forward. If you decide to send us your Go-Go Dog Pal for repair, our procedure is as follows:

You will ship your Go-Go Dog Pal to us. When we receive the unit, we will contact you by email or “snail mail” to let you know it has arrived. We will need 7-10 days to analyze the Go-Go Dog Pal to determine the cause of the problem and what needs to be fixed. Please note that GGDP may repair the unit at our cost if we determine that it is a manufacturing defect or a minor inexpensive fix. But, in most cases, GGDP will be entitled to a fee to repair your unit. Regardless, we will notify you of the estimated cost and time to fix. We will not start work until we have your permission. If you decide not to have us repair the unit, we will return it at no additional cost. If you do want us to repair the unit, we will complete the repair and ship it back to you at our cost. Agreed upon repair fees will be billed to your credit card through our website. Please email us at [email protected] if you have questions about our repair policy.

Return Policy
We will accept any product for return/exchange in “as new” and re-saleable condition within 30 days of the purchase date. At Go Go Dog Pals, we want you to be 100% satisfied with your purchase. We have a NO RESTOCKING FEE Policy. You can shop with confidence, knowing that we stand behind our products. All returns and exchanges must be received within 30 days of the date of purchase, and the product must be returned in its original packaging, in “as new” and re-saleable condition. We regret that we cannot accept returns or exchanges on used products.

Privacy Policy
Go-Go Dog Pals upholds the relevance of privacy of your personal information. We are committed to protect the privacy of personal identifiable information you provide us, to offer a safer and enjoyable online shopping experience.

Information is cornerstone to provide premium customer service, but company's most crucial asset is customers' trust. Keeping customer private information secure is our top priority and we will not pass it on to a third party. At times we have third party subsidiaries, agents, affiliates and joint ventures, which carry out functions on behalf of Go-Go Dog Pals. Therefore, these third party associates have access to customer's personal information required for accomplishing their tasks, and are contractually obligated to maintain concealment and security of data. Go Go Dog Pals collects and stores personal information provided by the customer.

The moment you browse Go Go Dog Pals some small data files, called cookies are kept in your hard drive for tracking how our website is being used. Cookies are solely used to make web-surfing easier by keeping a record of subscription info and personal preferences while you are accessing our website. Information transferred via cookies is neither used for promotional or marketing purposes, nor is shared with any third parties.

Go-Go Dog Pals will update any change in Privacy Policy.

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